Privacy Policy

At Warees Halal Limited, we are committed to protect and safeguard your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA), as well as the European Union’s General Data Protection Regulation (GDPR).

 

This Privacy Policy is meant to help you understand what information we collect when you use our website, why we collect it, and how you can manage your information.

 

Topics

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. How long do we keep your data?
  6. Marketing
  7. What are your data protection rights?
  8. What are cookies?
  9. How do we use cookies?
  10. What types of cookies do we use?
  11. How to manage your cookies
  12. Privacy policies of other websites
  13. Changes to our privacy policy
  14. How to contact us
  15. How to contact the appropriate authorities

 

What data do we collect?

1. Depending on the nature of your interaction with us, we collect the following data:

    1. personal identification information, such as your full name, personal identification number, nationality, age, date of birth, photographs, audio and other audio-visual material; education information and employment information
    2. contact information, such as postal addresses, email addresses, telephone numbers
    3. billing and payment information, such as your bank account, credit/debit card numbers, or other related billing or payment information,
    4. website and service usage information, such as computer and connection information, page response times, download errors, length of visits to certain pages, statistics on page views, and methods used to browse away from the page
    5. marketing and communications information, such as marketing preferences or preferred communication methods
    6. and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you.

How do we collect your data?

2. You directly provide us with most of the data we collect. We collect and process data when you:

    1. register to be a member of the WHN
    2. submit forms relating to any of our products or services
    3. interact with our customer service officers
    4. request that we contact you
    5. are contacted by, and respond to, our representatives
    6. respond to our request for additional Personal Data
    7. ask to be included in an email mailing list or other mailing list
    8. respond to our promotions and other initiatives
    9. give us feedback
    10. use mobile or web applications developed by us

3. We may also receive your data indirectly from the following sources:

    1. automatically collected technical data from cookies, server logs, and other similar technologies
    2. referrals by our business partners and third parties
    3. public sources, including financial and transaction data from providers of technical, payment and delivery services

4. We may also collect voice and video recordings of you in the course of our interactions with you and in connection with the administration of our programs and services. If you attend our events or programmes, we may also collect photographs and videos of you during your attendance at such events or programmes.

5. If you provide us with any personal data relating to a third party (e.g. employees and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their personal data for the respective purposes.

6. You should ensure that all personal data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

 

How will we use your data?

7. We collect your data for purposes directly related to our functions and activities. This includes:

    1. providing you with services, and to help us develop, improve, manage and administer the services we provide to you, including services provided on our website
    2. verifying your identity for the purposes of processing and administering any membership application
    3. sending you notifications and marketing messages in relation to our promotional events, offers, opportunities, benefits and programmes
    4. conducting marketing activities including market research, customer profiling, customer insights and targeted marketing activities
    5. handling and processing your queries, requests, feedback and complaints
    6. processing payment or credit transactions
    7. Informing you of changes to our services, policies, terms and conditions, and other administrative information
    8. customising our content to your particular preferences
    9. conducting surveys, questionnaires and requests for feedback
    10. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority

8. We may also use your data in circumstances where you have already given us specific and informed consent. This includes sharing relevant information with our partners if you have opted interest in their services.

9. If we need to use your personal data in other ways, we will provide specific notice at the time of collection and obtain your consent where required by applicable law.

 

How do we store your data?

10. Your data is securely stored on our servers at Techclique Pte Ltd.

11. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate security measures to secure all storage and transmission of personal data by us such as:

    1. up-to-date antivirus protection,
    2. data encryption,
    3. privacy filters

12. We will also disclose personal data, both internally and to our authorised third party service providers and agents, only on a need-to-know basis.

13. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

How long do we keep your data?

14. We will keep your data securely for no longer than is necessary for the purposes for which we collected your data and/or when we are no longer required to continue retaining your data for any legal or business purposes. Once this time period has expired, we will delete your data permanently from our information systems, and any hard copies will be destroyed securely.

 

Marketing

15. We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

16. A list of data recipients can be requested by emailing us at [email protected].

17. If you have agreed to receive marketing notifications, you may always opt out at a later date.

18. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to our partners.

19. If you no longer wish to be contacted for marketing purposes, please send an email to [email protected] to unsubscribe.

20. Changes to marketing preferences will take effect within 10 working days, prior to which you may still receive communications from us.

 

What are your data protection rights?

21. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    1. The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
    2. The right to withdraw consent – You have the right to withdraw consent to our processing of your personal data. However, do note that such withdrawal of consent may result in our inability to provide the relevant services to you and may be considered as a termination by you of any agreement between us.
    3. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
    4. The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
    5. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
    6. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
    7. The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
    8. The right to lodge a complaint - You have the right to lodge a complaint with a supervisory authority.

22. If you would like to exercise any of these rights, please contact us at [email protected].

 

Cookies

23. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

24, For further information, visit https://www.allaboutcookies.org/.

 

How do we use cookies?

25. We use cookies in a range of ways to improve your experience on our website, including:

    1. keeping you signed in
    2. understanding how you use our website
    3. tailoring our services to fit your needs

 

What types of cookies do we use?

26. There are a number of different types of cookies, however, our website uses:
    1. Functionality – we use these cookies so that we recognise you on our website and remember how you prefer to use our services so that you don’t have to reconfigure your settings each time you log into your account.
    2. Authentication – we use these cookies to remember your login state so you don’t have to login again as you navigate through our website.
    3. Advertising – we use these cookies to collect information about your visit to our website so that we can advertise more effectively. For example, we might use a cookie to help prevent you from seeing the same advertisement multiple times, or to measure how many times an advertisement is viewed or clicked on.
    4. Analysis – we use these cookies to help us understand how to make our website and services work better for you. Cookies tell us how people reach our website, and gives us insights into improvements or enhancements we need to make.

 

How to manage cookies

27. Most web browsers allow you to change your cookie preferences. Please consult the help section of your web browser or follow the links below to understand your options. However, please note that if you choose to disable the cookies, some of our website features may not operate as intended.

    1. Chrome: https://support.google.com/chrome/answer/95647?hl=en
    2. Explorer: https://support.microsoft.com/en-us/products/windows?os=windows-10
    3. Safari: https://support.apple.com/kb/PH21411
    4. Firefox: https://support.mozilla.org/products/firefox/cookies
    5. Opera: http://www.opera.com/help/tutorials/security/cookies/

 

Privacy policies of other websites

28. Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

29. We regularly review our privacy policy to reflect any changes to the way in which we process your personal data or changing legal requirements. Any changes we make in the future will be posted on this webpage and, where appropriate, notified to you on our communication channels.

30. This privacy policy was last updated on 18 January 2021.

 

How to contact us

31. If you have any questions or feedback about our privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us at [email protected].

 

How to contact the appropriate authorities

32. We hope that we can resolve any query or concern you may raise about our use of your personal data. Should you wish to report a complaint, or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Personal Data Protection Commission at https://eservice.pdpc.gov.sg/case/dp.